Privacy & Cookies Policy
Privacy & Cookies Policy at Mind & Body Flex. We are committed to maintaining the trust and confidence of our website visitors. In particular, we want you to know that Mind & Body Flex is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing.
In this revised General Data Protection Regulation (GDPR) Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.
1. Who are we?
The Mind & Body Flex will be the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you, which does not include any special types of information or location-based information. This does, however, include name, address, email, medical history, and phone number.
When you give us personal information, we ensure that appropriate technical and organisational controls are in place to protect it as part of the Privacy & Cookies Policy.
We do not share your information with third parties for marketing purposes.
Questions regarding the Privacy & Cookies Policy should be sent to [email protected]. Alternatively, you can telephone +44 7478640065.
2. How do we collect information from you?
We collect personal data to process your registration for an activity advertised on our website, social media, or leaflets. In particular, this includes attending a yoga class, workshop, sports massage treatment, reiki session, or other event organised by Mind & Body Flex. This information–consisting mostly of name, address, telephone number, medical history, and email address–is considered personal data because it can be traced back to you.
Questions regarding this Privacy & Cookies Policy should be sent to [email protected]. Alternatively, you can telephone +44 7478640065.
We collect information about you when you complete relevant forms for us, including health forms at the beginning of yoga classes, yoga workshops, or sports massage appointments. We also gather the information from online, phone, and face-to-face communication.
3. What type of information is collected from you?
The personal information we collect, store, and use might include:
- your name and contact details (including postal address, email address and telephone number);
- past and present medical history;
- Information about your activities on our website and about the device used to access it, for instance, your IP address and geographical location;
- your bank or credit card details. If you purchase online, we do not hold your card information. It is collected by our third-party payment processors, such as PAYPAL, who specialise in the secure online capture and processing of credit/debit card transactions and any other personal information shared with us.
4. How is your information used?
We may use your information for several purposes, which may include:
- providing you with the services and products regarding special yoga events, classes, workshops and sports massage offers or information you asked for;
- seeking your views or comments on the services we provide;
- notifying you of changes to our services and
- Sending you communications which you have requested and that may interest you. These may include information about activities and promotions of goods and other relevant services.
We do not share this information for third purposes, and you can unsubscribe anytime via phone, email or our website. Please indicate below if you would like to sign up for this.
Please sign me up to receive details about future offers from [email protected]
5. Types of data we collect
Website cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.
Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or your information. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies. This may prevent you from taking full advantage of the website.
You can find out more information about cookies by visiting https://cookiesandyou.com/.
Google analytics
When someone visits www.mindandbodyflex.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.
Mailing lists
We use a third-party provider, MailChimp, to deliver our newsletter. To help us monitor and improve our e-newsletter, we use industry-standard technologies to gather statistics around email openings and clicks. For more information, please see MailChimp’s privacy notice.
You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of our emails or by emailing [email protected]
6. Access To Information & Your Rights
Right of access
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. If you want to access your information, please send a description of the information you want to see via [email protected]
Right to have your inaccurate personal information corrected
You have the right to correct incorrect or incomplete information we hold about you. The accuracy of your information is important to us, so we’re working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your email address or believe any of the other information we hold is inaccurate or outdated, please get in touch with us via email at [email protected]. Alternatively, you can telephone +44 7478640065.
Right to restrict use.
You have a right to ask us to restrict the processing of some or all of your personal information if you disagree about its accuracy or if we are not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information, and in some instances and subject to certain exceptions, we will do so as soon as we are required to.
Right to object
You have the right to object to processing where we use your personal information (1) based on legitimate interests, (2) for direct marketing, or (3) for statistical/research purposes. If you want to exercise the above rights, please email us at [email protected]. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request. However, if we cannot do so, we will contact you to explain the reason for the delay.
As part of the Privacy & Cookies Policy, you are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]
7. How long do we keep your data?
We keep your basic personal data (name, address, contact details) for a maximum of 7 years. We will keep your information that we use for marketing with us until you notify us that you no longer wish to receive this information.
We keep this Privacy & Cookies Policy under regular review. It was last updated in June 2022.