Privacy & Cookies Policy

Privacy & Cookies Policy at Mind & Body Flex. We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Mind & Body Flex is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing.

In this General Data Protection Regulation (GDPR) revised Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

                                                 1. Who are we?

The Mind & Body Flex will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you, which does not include any special types of information or location-based information. This does, however, include name, address, email, medical history and your phone number.

When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it as part of the Privacy & Cookies Policy.

We do not share your information with third parties for marketing.

Questions regarding the Privacy & Cookies Policy should be sent to [email protected]. Alternatively, you can telephone +44 7478640065.

                           2. How do we collect information from you?

We collect personal data in order to process your registration for an activity that has been advertised on our website, social media or in our leaflets. In particular, this includes attending a yoga class, workshop, sports massage treatment, reiki session or other event organized by the Mind & Body Flex. This information–consisting most basically of name, address, telephone number, medical history and e-mail address–is considered personal data because it can be traced back to you.

Questions regarding this Privacy & Cookies Policy should be sent to [email protected]. Alternatively, you can telephone +44 7478640065.

We collect information about you when you complete relevant forms for us, including health forms at the beginning of the yoga class, yoga workshops or sports massage appointments. We gather the information from online, phone and face-to-face communication.

                          3. What type of information is collected from you?

The personal information we collect, store, and use might include:

  • your name and contact details (including postal address, email address and telephone number);
  • past and present medical history;
  • information about your activities on our website and about the device used to access it, for instance, your IP address and geographical location;
  • your bank or credit card details. If you make a purchase online, we do not hold your card information. It is collected by our third-party payment processors, such as PAYPAL, who specialise in the secure online capture and processing of credit/debit card transactions; and
  • any other personal information shared with us.

                                      4. How is your information used?

We may use your information for several purposes, which may include:

  • providing you with the services, products regarding special yoga events, classes, workshops and sports massage offers or information you asked for;
  • seeking your views or comments on the services we provide;
  • notifying you of changes to our services and
  • sending you communications which you have requested, and that may interest you. These may include information about activities and promotions of goods and other relevant services.

We do not share this information for third purposes and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up for.

Please sign me up to receive details about future offers from [email protected]


                                         5. Types of data we collect

Website cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can find out more information about cookies by visiting https://cookiesandyou.com/

Google analytics

When someone visits www.mindandbodyflex.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

Mailing lists

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our emails or by emailing [email protected]

                                  6. Access To Information & Your Rights

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. If you want to access your information, please send a description of the information you want to see via [email protected]

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us, so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email [email protected]. Alternatively, you can telephone +44 7478640065.

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and, in certain cases, and subject to certain exceptions; we will do so as far as we are required to.

Right to object

You have the right to object to processing where we use your personal information (1) based on legitimate interests, (2) for direct marketing, or (3) for statistical/research purposes. If you want to exercise any of the above rights, please email us at [email protected]. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request. However, if we cannot do so, we will contact you with reasons for the delay.

As part of the Privacy & Cookies Policy, you are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]

                                        7. How long do we keep your data?

We keep your basic personal data (name, address, contact details) for a maximum of 7 years. We will keep your information we use for marketing with us until you notify us you no longer wish to receive this information.

We keep this Privacy & Cookies Policy under regular review. It was last updated in June 2022.